General Terms

Eligibility Criteria

To use SilverCareHub services, users must be senior individuals aged 60 years or above residing in Singapore or lawful visitors.

Our services are designed exclusively for seniors aged 60 and above to ensure age-appropriate care and programs.

Users agree to utilize the services lawfully and refrain from any activities that violate local regulations or SilverCareHub policies.

Services are available only to residents or lawful visitors within Singapore territory as stipulated by regional health guidelines.

Account Management

Account creation allows personalized access to our health and wellness resources and booking of sanatorium services.

You must provide accurate and complete information to maintain your account and update details promptly to avoid disruptions.

Protect your login credentials and notify SilverCareHub immediately of any unauthorized access or security breaches.

Accounts are personal and non-transferable; sharing login details is prohibited to maintain confidentiality and safety.

Prompt notification to SilverCareHub is required if you suspect your account has been compromised to safeguard your personal data.

Accounts may be suspended or terminated upon violations of terms or inactivity as determined by SilverCareHub management.

Service Details

SilverCareHub offers tailored health and wellness sanatorium services for seniors including therapies, physiotherapy, and wellness programs onsite in Singapore.

We reserve the right to modify, update or discontinue services with prior notice to users to maintain optimal standards.

Service availability may be affected by public health directives, facility maintenance, or unforeseen events; updates will be communicated accordingly.

User Conduct Rules

All users are expected to follow conduct rules to ensure a safe, respectful environment within SilverCareHub facilities and platforms.

• Respect staff and fellow participants at all times.
• Use the services and facilities in accordance with instructions provided.
• Do not engage in activities that could harm others or damage property.
• Avoid discriminatory, harassing, or disruptive behavior.
• Comply with all health and safety regulations while onsite.
• Refrain from unauthorized recordings or photography.
• Report any concerns, hazards, or incidents immediately to staff.

User Content Guidelines

Users may share feedback, testimonials, or images related to their experience with SilverCareHub under the following conditions.

All submitted content remains your property; however, you grant SilverCareHub a license to use it for promotional and informational purposes.

By submitting, you provide a non-exclusive, royalty-free license for SilverCareHub to display, reproduce, and distribute content.

You are responsible for ensuring your content does not infringe on others’ rights or contain harmful material.

SilverCareHub may remove any content that violates policies or is deemed inappropriate at its discretion.

Intellectual Property

All content, activity, and materials provided by SilverCareHub are protected under intellectual property laws and may not be used without permission.

• Do not copy, reproduce, or distribute SilverCareHub materials except as permitted.
• Do not use our activity or logos without prior written consent.
• Respect third-party intellectual property rights associated with our services.

Paid Services Terms

Certain programs or sanatorium services offered by SilverCareHub may require fees as outlined during registration and booking.

Prices are provided upfront and inclusive of applicable charges unless otherwise specified.

Payments may be made via accepted methods at the time of booking to confirm your participation.

Subscription plans, if any, will be governed by separate agreements clearly detailing terms and renewal conditions.

Refund eligibility is subject to SilverCareHub’s cancellation policies and service conditions explained during booking.

Cancellations must be communicated within stipulated timeframes to avoid charges.

All applicable taxes related to paid services are included in the pricing or stated separately where required.

Prices may be updated periodically with notification to current customers in advance.

Failure to complete payments may result in suspension or denial of access to services.

Disclaimer

SilverCareHub provides health and wellness services based on best practices but does not offer medical diagnosis or treatment substitutes. Consult healthcare professionals as appropriate.

Limitation of Liability

SilverCareHub is not liable for indirect or consequential damages arising from use of our services or facilities within legal limits.

Third-Party Service Providers

We may collaborate with approved third parties to facilitate services. SilverCareHub does not assume responsibility for third-party actions.

Termination of Use

SilverCareHub may terminate or restrict your access to services for breaches of terms or inappropriate conduct.

Termination results in loss of access and may affect any ongoing service agreements.

Privacy Protection

Your data is handled according to our privacy policy in compliance with Singapore regulations to safeguard your personal information.

Communication Policy

All communications between users and SilverCareHub should be respectful and relevant to service provision and support.

Amendments to Terms

Terms may be amended by SilverCareHub with prior notice. Continued use indicates acceptance of updated terms.

Governing Law

These terms are governed by the laws of Singapore and any disputes shall be resolved in Singaporean jurisdictions.

Dispute Resolution

Disputes will first seek resolution through mediation or negotiation before any formal legal action.